What’s the name of this movie?

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I saw part of this movie back in 1998 when I was 10, and I’ve been curious ever since how the movie ended but could never find it. What I remember is this woman was in a store, while her husband and kid(s?) were going through a car wash. They were knocked out by some gas and kidnapped from the car wash. The woman then tries to find her family but no one seems to believe her. When she accidentally does find them they don’t recognize her and some other woman is in her place. There was one person that seemed to believe her and was trying to help.

Any help identifying this movie is appreciated. Thanks so much.

Kawaii13 Asked question Mar 29, 2022